Store Policies

Placing an Order

When ordering, please have item numbers ready. It is also helpful to know the year, body style, color, engine, and other relevant information. We have four convenient ways to choose from:

Online Ordering via Website

The fastest way to process your order is to visit our website: www.johnsmustang.com. All item descriptions and prices are always current on our website. Additional views and details may also be presented. You can place an order online 24 hours a day, seven days a week. These orders are sent directly to our sales team for final review and then to our warehouse for fulfillment.

Telephone and Fax

We do our best to make ordering by phone as easy as possible. Please have the item number and description ready so we can expedite the ordering process. We accept payment for domestic orders via MasterCard, Visa, American Express, and Discover. We do not accept payment by COD. Place orders via our toll-free number 1-800-869-6894 or via our 24 hour fax, 1-713-664- 3327. For inquiries or technical assistance, please call our information line, 1-713-955-3000.

Mail

Please use the order form provided in this catalog and fill it out completely using the item numbers in this book. If you need assistance, please contact us at 1-800-869-6894. We accept payment for domestic orders via MasterCard, Visa, American Express, and Discover. We do not accept payment by COD. We welcome personal checks but we reserve the right to hold your order for a 14 day clearance period. Mail orders are processed faster if payment is made by money order, cashier's check, Western Union, or wire transfer.

Store Pickup

If you are local or visiting the Houston area, please feel free to visit our showroom. For faster service, place your order online and choose "Store Pickup" and we will begin preparing your order before you arrive here. For your safety, please bring a matching government issued identification card, such as a Driver's License, so we can verify your identity. Sorry, no checks over $300.

Duties & Taxes

Orders shipped or picked up within Texas are subject to an 8.25% state sales and use tax. For international orders, the customer is responsible for customs duties and taxes.

International Orders

All orders shipped outside of the United States must be prepaid in US funds. Please provide an e-mail address or fax number to send confirmation of the Sales Order. All international orders will be confirmed prior to shipment. Smaller orders are shipped via USPS Priority Mail International whenever possible. Larger orders are sent via FedEx International. All international orders, purchased by credit card, must be sent to an address verifiable by the issuing bank. This is typically the billing address. We also accept money order, cashier's check, Western Union, and wire transfer.

Shipping & Handling Policy

Within the 48 contiguous United States, we offer Standard Shipping utilizing, at our discretion, a combination of USPS, FedEx, and UPS. Expedited orders are shipped via FedEx Overnight, FedEx 2nd Day, and Saturday delivery. All freight orders are sent via FedEx Freight or Southwest Motor Transport or an affiliated freight company. International orders are sent via FedEx International or USPS Priority Mail International.

Standard Shipping

For orders that are not time sensitive, we offer Standard Shipping within the 48 contiguous United States. We may use a combination of shipping carriers which ensures safe and quick delivery of your order with online package tracking. Standard Shipping is not available for items requiring Truck Freight. In Stock items should arrive in approximately 2-7 business days, depending on your location.

Orders $100 or more are eligible for Free Standard Shipping. For orders under $100, we offer Standard Shipping for a flat rate of $11.95. There is no extra charge for items that are back ordered.

Truck Freight

Orders exceeding UPS or FedEx standard size and weight limits will be shipped via Truck Freight. These items are marked "Truck Freight" in our catalog and on our website. These items include, but are not limited to, the following: hoods, fenders, quarter panels, windshields, trunk lids, and other large sheet metal.

For customers within Texas, Truck Freight has a minimum charge of $159.95. Out of state Truck Freight starts at $299.95. Often times, an item will require Truck Freight due to it's size, but not weight. Thus, adding smaller items to your order would not increase the overall shipping cost.

Same Day Shipping

We pride ourselves on expedient order processing. Most orders placed on our website for in-stock items before 4pm CST (and all other orders received before 3pm CST) will ship same day. Due to truck company scheduling, truck freight orders may not always ship same day.

Some orders may require additional processing time. FedEx Overnight and FedEx 2nd Day shipping represents the estimated number of business days in transit, excluding processing time. If your order is time-sensitive or requires special instructions, please notify us at the time of order.

Damaged or Missing Products

We take great care to ensure that your order is packed safely. However, on occasion accidents occur. Please do not return or refuse the shipment.

Please inspect the package(s) in the presence of the delivery driver. If you discover any visible damage or tampering, please have the driver indicate this in his records and contact the delivery company to file the claim immediately.

All orders sent from our warehouse will include a copy of your Sales Order on the outside of the box. Please verify the contents of your order thoroughly upon receipt. If anything is damaged or missing, please contact us within 5 days of receipt.

Returns & Exchanges

We strive to make returns and exchanges of merchandise as easy as possible. Within 60 days, please have your Sales Order ready and call us at 1-713-955-3000 to obtain a Return Authorization (RA) number. This number must be printed clearly on the shipping label. Any packages without a clearly visible RA number may be refused and returned. This RA number is valid for up to 14 days beyond the 60 day return policy.

Please send your returns using the most economical method possible with insurance and a tracking number. If an error has been made on our part, we will only refund the equivalent of the most economical method, not any form of expedited shipping.

Refunds on returned items will be issued in the same form of payment as the original purchase. Once we receive and inspect your return, please allow 5-7 business days for the credit to appear in your account.

All returns are subject to a 20% restocking fee. Returned items must be uninstalled, in the original package, and in sellable condition -- just as you received it. Any merchandise received in unsatisfactory condition (such as rust, paint, or grease) will be returned to the customer at the customer's expense. There are no returns or exchanges on Ford NOS items, electrical items, stripe kits, decals, literature, software, video, or special order items.

Cores

Rebuilt or refurbished parts in the catalog are labeled "Rebuilt" or "Remanufactured". The price listed in our catalog consists of two components: a rebuilding service charge and a "Rebuildable Core Credit", which serves as an incentive to return your existing core for rebuilding.

The refund of this credit may be subject to the following:

• A photocopy of the invoice with the item circled must be sent. The original Sales Order number and "CORE" must be written on the outside of the box, next to the shipping label in bold print.
• The returned core must be exactly the same as the product purchased.
• It must be rebuildable, without broken, bent, or missing parts, without frozen movable components, or disassembled.
• The core must be drained of all fluids and wrapped in plastic to prevent leakage
• Returned cores must be postmarked within 30 days of purchase.
• Refunds will be issued within two weeks of receipt and are subject to inspection by the rebuilder.

When returning the core, you are responsible for any associated shipping costs. We recommend using the smallest box available, purchasing insurance, and requesting a tracking number.

Product Availability and Special Handling

Backorders

Parts that are backordered are listed on an invoice with a positive number in the B/O column. These parts are automatically shipped once they are in stock. If you do not want to backorder items out of stock, please check the "No" box for "Backorder out of stock items" on your order form or in the notes field during the checkout process online. Any item on backorder for more than 30 days may be automatically canceled depending on availability. Refunds will be issued via the same form of payment.

Drop Shipments

Some items may be temporarily out of stock or are not regular stocking items. These items will be shipped directly from the manufacturer in a separate shipment.

Special Orders

Items listed in our catalog as "Special Order" require a non-refundable pre-payment. Additionally, these products cannot be returned or exchanged unless they are defective or damaged in shipment. Typically, these items are not in stock and require approximately 1-4 weeks in processing and manufacturing time. Please inquire if you have any special requirements or questions regarding these items.

Performance Parts and Fiberglass

For performance parts, actual results may vary and they are not guaranteed unless explicitly stated in the catalog listing. Unfortunately, we cannot accept returns or exchanges on performance parts.

Although we source the best quality fiberglass products available, they may not fit exactly the same as comparable stamped steel. They may be fitted and finished to show quality, but they are built closer to racing standards than show standards. Please confirm the fit prior to sanding or painting, otherwise, they may not be returned. Our return policy is limited up to the purchase price of the product, not including any associated freight or labor. For fiberglass hoods, we do not recommend the use of hood hinge springs or "low tension" variants. Please use a prop-rod and hood pins instead. Some fiberglass items are Special Order and cannot be returned or exchanged and may require additional shipping from the manufacturer for Store Pickup. Please call our information line, 1-713-955-3000, if you have any specific questions.

Catalog and Website Item Listings

All item descriptions and pricing are current at time of publishing and listing. Our website has the most up-to-date and detailed information. Additional products, extended descriptions, alternate views, and other content may be found on our website. Although we do our best to maintain the accuracy of our product listings, variations in manufacturing and fluctuations in cost may result in discrepancies. Descriptions, photos, and pricing are subject to change without notice.

Customer Contact & Privacy

All information requested from customers is only used to ensure prompt and accurate processing of orders. At no time is any personal or car information given or sold to any other company or individual. Credit card and banking information is only collected and stored in an encrypted manner for the current order unless requested otherwise.

Privacy & Cookie Policy

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third-party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any of your personal information such as your name, email address, postal address, or telephone number unless you choose to share it with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What Do We Do with Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

Our Guarantee

We strive to provide the largest selection of high quality reproductions available. Furthermore, we stand by every product we sell and guarantee all parts against defects in workmanship and material provided that the product is properly installed, subjected to normal use and service, not modified in any way, damaged due to negligence, or used for racing or competition purposes. If you are unsatisfied with your purchase, please feel free to contact us for assistance. Our liability extends only to the lesser value of replacement or repair of the product.