Help Topics
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Shipping Help
Minimum Charge
There is a minimum shipping charge of $8.00 per order. Standard UPS Ground shipping on orders shipped within the continental United States will cost approximately 10% of the order subtotal. All orders must be prepaid and we will not ship any packages COD. Please contact us for shipping charges and arrangements to Alaska, Hawaii, and all international destinations. Please note that oversize parts may be subject to an oversize fee (see Oversized Packages)
Free UPS Ground Shipping (on most orders above $300.00)
John's Mustang will pay all normal UPS Ground freight charges on prepaid orders for Classic Mustang parts above $300.00. This applies to all orders sent within the continental United States. Free shipping excludes orders that must be shipped by Truck Freight. Customer must always pay for COD and over-sized charges, and shipping on all items with a pre-set freight charge. Please note that free shipping does not apply to orders sent to Alaska, Hawaii, or any International destination. Late model Mustang parts are not applicable for free shipping.
Shipping and Handling Charges
In general, John's Mustang calculates shipping and handling based on the actual weight and size of the merchandise. We do not try to make money from hidden fees or grossly inflated shipping charges.
If the actual freight is under 10% (but above the minimum charge) you will be billed accordingly. Please note that some over-sized items and kits may require additional freight charges in excess of 10% for the order.
Oversized Packages
Oversized charges apply to all packages that exceed 60 inches in length or 108 inches overall dimension (length + 2 * (width + height)).
Orders Shipped to Alaska and Hawaii
John's Mustang can ship by Parcel Post, UPS and FedEx to Alaska and Hawaii. UPS and FedEx provide only Next Day and Second Day Air service. The customer is responsible for all freight charges.
Orders Shipped Outside the United States
Orders must be prepaid in US Funds by one of the following methods: American Express, Money Order, Wire Transfter, or Western Union. We can ship by UPS, Federal Express, Parcel Post, or Burlington Air Express. Burlington Air Express is usually the least expensive, but the customer will need to pick up the order at the nearest major airport. Please note that the customer will be responsible for the Customs and Duty taxes. Freight cost is usually 50% of the order. Any difference in freight cost (excess) will be refunded to you with your order. Sorry, no COD orders will be accepted.
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