Guarantee

John's Mustang guarantees that all new and reproduced products against defects in workmanship and material. Liability of John's Mustang is limited to the replacement of defective parts. If John's Mustang cannot provide a suitable replacement for a defective part, we will refund you the full price of your originally purchased item. Our guarantee excludes N.O.S. items, used parts, and any items sold "as-is".

If you are not satisfied with a purchase and would like to make an exchange or return please do so within 30 days. If the error is our fault, we will pay for shipping both ways. All parts must be returned prepaid by the least expensive way of transportation.

Please note: There are no returns or exchanges on the following: High performance parts, stripe kits, electrical parts, literature, special order items, or any part where installation has been attempted.

Availability

We carry a large in-stock inventory in our 50,000 sq ft. warehouse. Therefore, all orders are shipped within 24 hrs, or we will give notice otherwise.

We require a customer phone number and email address just in case a problem may arise.

Sales Tax

Sales tax is charged only on orders sent within the state of Texas (TX). Texas State laws requires that we charge sales tax on the full amount of the order. Because charges for shipping are considered part of the product, we are obligated to include these charges in calculating sales tax.

Since shipping and handling is calculated when your order is processed, the sales tax amount quoted online under-estimate the actual tax you will pay.

If you wish to claim your Texas tax-exempt status, please provide us with a copy of your Texas State Resale Certificate. Once we have it on file, we will not charge you tax when we process your order.

Core Deposits

Some rebuilt parts require the customer to provide John's Mustang with their original part. In cases where the owner does not have an original one present, we request a core deposit until the original is sent to us. Used cores mailed to us must be at the expense of the customer. After successful inspection by John's Mustang and our suppliers, we will credit the customer for the amount of the deposit. Please allow 2-3 weeks for refunds on core deposits.