Damaged Merchandise or Shortages

Please inspect your parts as soon as you receive them. Should you receive any parts that or damaged or missing because of a broken box, please contact the freight carrier immediately. They will process your claim and contact us concerning the damages. Please keep the original box and packing material for it will be needed for the claim.

Please do not return any damaged parts to John's Mustang. If anything in your order is damaged or missing, let us know within 3 working days. After this allotted time, we cannnot accept responsibility for the claim.

Exchanges & Returns

Please contact us prior to sending us any returns or exchanges. We do not accept returns sent back to us by C.O.D. Merchandise not returnable after 30 days and must be in returned uninstalled and in resellable condition. Please let us know as soon as possible so that we can issue a Return Authorization. This RA must be printed clearly in large letters next to the shipping label. After the allotted time we cannot accept responsibility. All returns must be sent to John's Mustang prepaid by the least expensive way of transportation. Some returns may be subject up to a 20% restocking charge. Due to the bank's policy all returns paid by credit card are subject to a 5% credit card fee.

There are no returns or exchanges on the following: High performance parts, stripe kits, electrical parts, literature, special order items, NOS Ford parts, or any part where installation has been attempted.

Refused and Returned Shipments

The customer is responsible for all shupping and storage charges. Please note there is a 10% handling fee for all refused and returned shipments. A 10% restocking fee will be applied to returned merchandise that is not defective. Due to the bank's policy all returns paid by credit card are subject to a 5% credit card fee.